FAQ

Frequently Asked Questions

Can’t find what you’re looking for? Contact Us or email us directly at support@honestearningbooks.com .

Ordering & Payment

How do I purchase an eBook or paperback?

Browse our catalog, select the title and format (eBook or paperback) you want, add it to your cart, and proceed to checkout. Enter your billing (and, for paperback orders, shipping) details and complete your payment through the available payment options. eBook orders provide access to your digital download once payment is confirmed; paperback orders are printed and shipped to the address provided at checkout.

What payment methods do you accept?

We accept the payment methods displayed during checkout through our secure payment provider. Available payment options may include credit cards, debit cards, UPI, net banking, or other supported payment methods.

Is it safe to enter my payment information on this site?

Payments are processed through our secure payment provider. Payment information is handled by the payment service according to its security and privacy practices.

Do I need to create an account to buy an eBook or paperback?

You may be able to complete your purchase without creating an account, depending on the checkout options available on our website. Creating an account can make it easier to access your order history, track paperback shipments, and access available downloads.

Can I get an invoice or GST receipt for my purchase?

Your order and payment details are provided as part of the checkout and order confirmation process. If you need assistance with an invoice or receipt, please contact us at support@honestearningbooks.com and include your order number.

Do you offer discounts, coupons, or bulk pricing?

Discounts and promotional offers may be available from time to time. Any applicable coupon codes or offers will be displayed on our website or during checkout.

Downloads & File Access

How do I receive my eBook after purchase?

After your payment has been successfully confirmed, your digital download will be made available according to the delivery options shown during checkout. Your order confirmation will also provide information about accessing your purchased eBook.

I didn’t receive my confirmation email. What should I do?

First, check your spam, junk, or promotions folder. If you still cannot find your confirmation email, check your account and order information on the website. You can also contact us at support@honestearningbooks.com with your order number so we can assist you.

Where can I access my past purchases or track a paperback order?

If you created an account, you can access your available eBook downloads and view the status of paperback orders through the relevant sections of your My Account page.

Is there a limit to how many times I can download a file?

Download availability and any applicable download limits or expiry periods are determined by the settings associated with the purchased eBook product. This does not apply to paperback orders, which are physical items shipped to you.

I entered the wrong email address at checkout. Can I still get my file?

Please contact us as soon as possible at support@honestearningbooks.com and provide your order number and the correct email address. We will review the order and assist you where possible.

File Formats & Compatibility

What file formats are your eBooks available in?

Available file formats vary by title. The exact format or formats available for an eBook are listed on the individual product page before purchase.

Can I read the eBook on my phone or tablet?

Yes. Depending on the file format, our eBooks can generally be read on smartphones, tablets, laptops, computers, and compatible e-readers using an appropriate reading application.

Do I need a Kindle to read your eBooks?

No. Our eBooks are provided as downloadable digital files in the formats specified on each product page. A Kindle is not required to purchase or read an eBook from our website.

My downloaded file won’t open. What do I do?

Try downloading the file again and make sure you are using an application that supports the file format. If the problem continues, contact us at support@honestearningbooks.com and include the eBook title and details of the problem.

Paperback Orders & Shipping

Do you offer paperback (print) editions?

Yes. Select titles are available as paperback editions in addition to the eBook format. Where a paperback edition is available, you can select it as an option on the individual product page.

Is the paperback the same content as the eBook?

Paperback editions generally contain the same core content as the corresponding eBook, though formatting or layout may differ slightly due to the requirements of print production. Please refer to the individual product page for details specific to that title.

How is my paperback printed and shipped?

Paperback orders are produced through a print-on-demand process, meaning your copy is printed specifically for your order after purchase rather than shipped from pre-printed stock. Once printed, it is dispatched to the shipping address provided at checkout.

How long does paperback delivery take?

Delivery timelines depend on your location and include both printing and shipping time. Estimated delivery windows, where available, will be shown during checkout or in your order confirmation. Delays can occasionally occur due to production or courier factors outside our control.

Do you ship paperbacks internationally?

Shipping availability depends on your delivery location. Available shipping destinations and any associated costs are shown at checkout before you complete your paperback order. If your country is not listed as an available shipping destination, that format is not currently available to you.

How much does shipping cost?

Shipping costs vary depending on your delivery location and are calculated and displayed at checkout before payment is completed.

Can I track my paperback order?

Where tracking information is available for your shipment, it will be shared via your order confirmation or account. If you have not received tracking details and would like an update, contact us at support@honestearningbooks.com with your order number.

What if my paperback arrives damaged or is the wrong item?

If your paperback arrives damaged, defective, or incorrect, please contact us at support@honestearningbooks.com with your order number and photos of the issue as soon as possible so we can assist you. Please also see our Refund and Returns Policy for further details.

Can I return or exchange a paperback book?

Return and exchange eligibility for paperback orders is explained in our Refund and Returns Policy. Please review that policy before requesting a return or exchange.

Can I order both the eBook and paperback together?

If both formats are available for a title, you can add each to your cart separately and check out together in a single order. The eBook download and paperback shipment are then processed according to their respective delivery methods.

Can I change my shipping address after placing a paperback order?

If your order has not yet been printed or dispatched, we may be able to update your shipping address. Please contact us as soon as possible at support@honestearningbooks.com with your order number and the correct address, and we will assist where possible.

Accounts

How do I create an account?

Select My Account from the website navigation and follow the registration instructions. You may also have the option to create an account during checkout.

How do I reset my password?

Go to My Account and select Lost your password?. Follow the instructions provided to reset your password.

Can I change the email address on my account?

If your account settings allow it, you can update your email address from the Account Details section of My Account. If you need assistance, contact us.

How do I delete my account or my data?

To request account or personal-data deletion, contact us at support@honestearningbooks.com. Please see our Privacy Policy for additional information about privacy and data requests.

Refunds & Support

Do you offer refunds?

Refund eligibility for eBook and paperback purchases is explained in our Refund and Returns Policy. Please review that policy before requesting a refund.

How do I contact customer support?

You can contact us through our Contact Us page or email us directly at support@honestearningbooks.com.

Can I cancel an order after purchase?

Cancellation requests for eBook orders and for paperback orders that have not yet entered production are handled according to our Refund and Returns Policy. Once a paperback has entered printing or shipping, cancellation may no longer be possible. Please review the policy for the conditions that apply to your order.

About Our Books

Are your eBooks and paperbacks written by you, or by other authors?

Our catalog may include titles published by Honest Earning Publishing and titles from other authors or sources, depending on the individual book. Please refer to the individual product page for the author and publisher information for each title.

Can I share or resell my purchased eBook or paperback?

Purchasing an eBook provides a personal right to access and read the digital product; purchasing a paperback provides a personal physical copy. Reselling, redistributing, publicly sharing, or unauthorized copying of the eBook file, or commercial resale of the paperback, is not permitted. Please see our Terms & Conditions and Copyright Policy for more information.

Do you plan to add new books or formats regularly?

We continue to develop and expand our catalog with new digital books, paperback editions, and other resources. New titles and formats may be added as they become available.

Can I request a specific topic, type of book, or format?

Yes. We welcome suggestions from readers, including requests for a paperback edition of a title currently available only as an eBook. You can send your suggestions to support@honestearningbooks.com. While we welcome suggestions, we cannot guarantee that every request will become a published title or available format.

Still Have Questions?

If you couldn’t find the information you need, please visit our Contact Us page or email us at support@honestearningbooks.com.